Delsey Shadow 5.0 Trolley Case - 75cm - Green
A smart suitcase inside and out! Shadow 5.0 is equipped with DELSEY's patented excess weight indicator, which is integrated into the handle on the side. This battery-free feature lets you know when your luggage is up to the maximum weight allowed, thus saving you the need to pay extra charges at the check-in counter. The suitcase also features four quiet and highly manoeuvrable wheels. Strongly constructed and multidirectional, they have been specially designed to provide enhanced rolling comfort. Read more
A smart suitcase inside and out! Shadow 5.0 is equipped with DELSEY's patented excess weight indicator, which is integrated into the handle on the side. This battery-free feature lets you know when your luggage is up to the maximum weight allowed, thus saving you the need to pay extra charges at the check-in counter. The suitcase also features four quiet and highly manoeuvrable wheels. Strongly constructed and multidirectional, they have been specially designed to provide enhanced rolling comfort.
The lining is made from 100% recycled materials. Designed with convenience in mind, it can be removed and machine washed at 30?! Say goodbye to luggage damaged by customs! The TSA combination lock enables you to secure your luggage using a personal code whilst at the same time allowing the Transport Safety Authority (TSA) to check your luggage without damaging it using a special key.
The luggage is fitted with DELSEY PARIS's patented ultra-secure closure system: the SECURITECH? 2 zip. Up to three times more resistant to intrusion than a conventional zip, this unique closure system provides optimal security for your luggage. The TSA combination lock and the original anti-theft zip are your best allies when it comes to travelling with complete peace of mind. Luggage that adapts to your needs thanks to its special expander. Simply enlarge it to its maximum size when you need to fit even more belongings inside. Perfect for all those extra items you bring back from your holidays!
Features:
- Top and side handle for easy lifting
- Expandability on main compartment
- Recessed combination lock with TSA
- Patented zipsecuritech upgraded opening
- Lined compartment with 2 shoe pockets and 1 zippered pocket
- Dual density wheels
- Multi position Trolley system
- Removable and washable lining
- Weight indicator integrated into the handle
- 5 Year Warranty
Specifications:
- Colours - Blue, Green
- Dimensions - 75 X 50 X 33CM
- Weight - 4.7kg
- Materials - Polycarbonate
Delsey was started in France in 1946 and 75 years later thanks to their integrated design studio, they have boldly combined tradition and innovation, elegance and modernity in each of their creations to create ranges of light, practical, hard wearing and modular luggage.
Shipping
Shipping Costs:
Free shipping for orders over $150!
These are our current shipping charges below:
Auckland (Orewa to Pokeno) - $8
Auckland Waiheke Island (Waiheke can incur an extra charge for bulky items - our team will get in touch if needed - see below) - $20
North Island Urban - $9
North Island Rural - $11
South Island Urban - $11
South Island Rural - $16.50
We know there's nothing more exciting than your online order arriving on your doorstep as quickly as possible which is why we try our very best to process all orders on the day they are placed!
While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.
We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. These fees are not about making money but simply recouping the shipping costs particularly for larger items.
NZ Islands Courier Charges:
If you order with us and live on a NZ Island like Waiheke and Great Barrier etc our customer care team will contact you immediately to discuss freight charges/options.
We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. We therefore pay the courier fees ourselves however the fees to the Island communities have become so exorbitant we can't cover all of those costs and will discuss options.
Bulky Items:
Additional charges may also apply to bulky orderthat measure outside the normal courier package parameters. Our friendly customer care team will contact you right away if this is the case.
Processing Times:
All orders are processed during business hours (9 am – 5 pm Monday to Friday.) Orders made on weekends and public holidays will be processed the next business day.
While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.
Track and trace:
We work exclusively with NZ Couriers for delivery. Once your package has left our building and been scanned on board by the courier you will receive an automated email from us with your track and trace details so you can follow its progress.
Please note: queries for missing/lost items must be completed within 14 days of despatch and queries for damaged items within 7 days of delivery. If you do not lodge a query with us within these time frames, we will be unable to make a claim with NZ Couriers.
Stock Availability
Although we are a family owned and run business with finite resources we do try and stock a broad range of products in our store and warehouse. With over 115 brands and 6,000 products sometimes we rely on our supplier partners and their warehouses to access some stock. If we don’t have a product in stock when you order it, we will do everything we can to get it as fast as possible for you.
All of our suppliers (apart from one) are New Zealand based with their own warehouses and we receive deliveries from them a few times a week so if we don’t have it, we will get it quickly. Our team will always reach out to you if it’s not in current stock to ensure you know when it will arrive (mostly within 2-3 days).
Returns and Warranty
Returning an item:
Home Essentials makes returns easy by letting you return your purchase to us within 100 days for a full refund or exchange. All you have to do is get it back to us. Please note that for us to accept a return, the product just needs to be unopened, unused, undamaged and in the original packaging.
Change of mind:
If you receive your order and have a change of mind, you can return your purchase to us within 100 days (from the date of purchase) for a full refund or exchange.
Please note to accept a return, the products need to be unopened, unused, undamaged and in the original packaging. If your returned product does not meet these requirements, we contact you to discuss.
Arrange your return in 3 steps:
Step 1: Contact our friendly customer care team.
Step 2: Post your product back to us or drop it off at our
store. (Postage is not covered by Home Essentials).
Step 3: Once we receive your returned product, we will
process your refund within 24-48 hours.
Contact details:
Email – enquiry@homeessentials.co.nz
Phone – 09 218 7498
Address – Unit O, 18 Link Drive, Wairau Valley 0627
Damaged Package:
If your package arrives looking a bit worse for wear, please give us a call at 09 218 7498 within 48 hours of receiving your package. Our customer care team will organise a replacement for you right away. If your item was damaged in transit, please keep all the original packaging (including the courier bag/box).
Faulty Product / Warranty:
We make it a priority to quality-check all items when we are processing orders. We are sorry to hear that any of our customers receive a product that is faulty.
If you feel that your product is not working as it should or has a manufacturing defect, please call our customer services team to report the issue. The next step will be either to drop the product into our store or post it to us at Unit O, 18 Link Drive, Wairau Valley 0627.
When we receive the faulty product, we are required to send the product and/or photos of it to our suppliers for assessment. This is a condition under the manufacturer’s warranty.
All our suppliers are New Zealand-based suppliers so it will not take too long and we will always keep you updated on the process. Once the issue has been assessed and deemed to be a manufacturing fault by our suppliers, we will then contact you immediately and replace or refund the product.
If it is deemed to be faulty due to misuse, then we will contact you to discuss a suitable solution. Please note that the freight cost will be refunded if it is deemed a manufacturer’s fault however if it isn’t then we will ask you to cover the freight cost.