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FAQ's

Delivery

Where is my order shipped from?
All orders are sent from the Home Essentials store located in Wairau Valley, Auckland.

I live overseas, do you deliver internationally?
Unfortunately, we do not offer international shipping.

How much does delivery cost?
Our delivery charges are calculated at checkout. Charges will depend on your delivery location and the price of your order. We offer free delivery on all orders over $150.

Can you gift-wrap my order?
Yes, we can! We offer gift-wrapping service at no extra charge. Please reply to your order confirmation email and ask for gift wrapping and we will sort it for you.

Which courier provider do you use for deliveries?
All our online orders are processed and shipped with NZ Couriers.

Do you offer Click & Collect?
Yes, you can collect your order from our store located at Shop 15, 18 Link Drive, Wairau Valley, Auckland, 0627. Just select the pick-up option at checkout if you would like to collect your order.

Payment Options

What are your online payment options?
We accept payment via credit card (including American Express) debit card, PayPal, and bank transfer. Cash payments are available in-store only.

Returns

I received my order, but I have changed my mind. Can I return it?

Yes, we offer a 100-day return policy on all online and in-store purchases. For more information, please see our returns policy page.

My order was damaged in transit. What can I do?

If your order was damaged in transit, please contact our Customer Care Team within 48 hours of receiving your purchase. For more information, please see our returns policy page.

Store Location

Where is your store located?
Our Home Essentials store is located at Unit 15, 18 Link Drive, Wairau Valley, North Shore, Auckland.

Store Hours

What are your store’s opening hours?
We open the store daily. Monday – Friday 9am-5pm and Saturday and Sunday 10am-4pm. We are closed on public holidays.