There’s nothing more satisfying than your online order arriving at your doorstep as quickly as possible. At Home Essentials, we try our best to process all orders on the day they are placed.
Processing Times
All orders are processed during business hours (9 am – 5 pm Monday to Friday.) Orders made on weekends and public holidays will be processed the next business day.
While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.
Track and trace
We work exclusively with NZ Couriers for delivery. Once your package has left our building and been scanned on board by the courier you will receive an automated email from us with your track and trace details so you can follow its progress.
Please note: queries for missing/lost items must be completed within 14 days of despatch and queries for damaged items within 7 days of delivery. If you do not lodge a query with us within these time frames, we will be unable to make a claim with NZ Couriers.
Shipping Costs
Free Delivery
We offer free shipping for orders over $150. This will automatically be applied to your order at checkout.
Charges
Location | Charge |
Auckland (Orewa to Pokeno) | $8 |
Auckland Waiheke Island | $20 |
North Island Urban | $9 |
North Island Rural Delivery | $11 |
South Island Urban | $11 |
South Island Rural Delivery | $16.50 |
Bulky Items and Additional Charges
Additional charges may also apply to bulky order that measure outside the normal courier package parameters. Our friendly customer care team will contact you right away if this is the case.
We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. These fees are not about making money but simply recouping the shipping costs and in many cases, particularly for larger items, they do not cover the costs at all.