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Terms & Conditions

Home Essentials reserves the right to change any of these terms at any time. These terms and conditions apply to all product sales from

Online Security

Home Essentials uses SSL technology to ensure all personal information provided by the customer is encrypted and kept private.

Home Essentials provides safe and secure online shopping for our customers. All products purchased on our site use a secure online credit card transaction facility. Customers can be assured that their information is protected by the latest security mechanisms, and we do not store any credit card information.


Customers can pay by card customers or choose to pay by bank transfer. If you pay by bank transfer, we will dispatch the order once your payment arrives in our bank account (this usually takes 1 business day).

When purchasing from our site, the name that will appear on your statement will be ‘Cold Coffee Retail’ which is our parent company.


All prices displayed on the website are in New Zealand Dollars (NZD) and include GST. We reserve the right to change the pricing for any reason.


Order Processing Time

All orders are processed during business hours (9am – 5pm Monday to Friday). Orders made on weekends and public holidays will be processed the next business day. Home Essentials will endeavour to process all orders on the day they are received.

Delivery Charges

Delivery charges are calculated at the checkout using your postal code. Delivery charges are in New Zealand dollars and include GST, cover packaging, delivery, and insurance.

In some very rare cases, deliveries to remote locations such as Waiheke or Great Barrier Island may incur an additional shipping charge. We will contact you right away if this is the case.

Delivery Times

Delivery times vary depending on the customers’ location; it is estimated to take 2-3 business days for most New Zealand addresses. (Please note that rural deliveries can sometimes take up to 5 days longer)

Product Returns

Home Essentials are happy to exchange or refund any purchases within 100 days in line with our Returns Policy. Please contact us on 09 218 7498 to speak to our customer care team and check our shipping and returns policy for more information.

Stock Supply

While we do our best to ensure our physical store is fully stocked to fill our online orders, sometimes due to unforeseen demand, we need to order additional stock from our supplier. This can cause a slight delay in the dispatch of your purchase. If this is the case, we will contact you as soon as possible.

Dispatch Information

Ships 2-4 days – we pick these products up from our local suppliers twice a week and then send to you.

Ships 5-8 days – we order these products from our suppliers in Australia twice a week and then send to you on the same day they arrive in our store.

Special Order – This product is ordered as a one off with our European suppliers. They can take a few months to arrive. When you purchase we will be in touch with you within 24 hours to discuss.

Pre-Order - This product is currently out of stock or soon to be released by our supplier. Buying today will secure your order from our first delivery. We would usually expect these products to be in our store within 10-14 days. When you purchase we will be in touch with you within 24 hours to discuss.