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Symbiota Hot Sauce Kit

SKU SYM024
Original price $60.00 - Original price $60.00
Original price
$60.00
$60.00 - $60.00
Current price $60.00

Lacto-Fermented Hot Sauce Kit

Learn how to make your own probiotic fermented hot easily and safely with our Symbiota Hot Sauce Kit. No additives, just pure natural and  healthy goodness. Lacto-fermentation is a way of fermenting and  preserving produce while retaining all the gut healthy bacteria to support and improve gut health. This kit can also be used to ferment and veggies, relish and even ketchup! You can choose to keep it as a chunky mix, or blend it to make your own hot sauce that will have family and friends coming back for more.  Read more

Lacto-Fermented Hot Sauce Kit

Learn how to make your own probiotic fermented hot easily and safely with our Symbiota Hot Sauce Kit. No additives, just pure natural and  healthy goodness. Lacto-fermentation is a way of fermenting and  preserving produce while retaining all the gut healthy bacteria to support and improve gut health. This kit can also be used to ferment and veggies, relish and even ketchup! You can choose to keep it as a chunky mix, or blend it to make your own hot sauce that will have family and friends coming back for more. 

Why ferment your own hot sauce?

Fermented foods are rich in probiotic bacteria that are still living. The more diverse range of probiotic foods we eat, the happier our guts are. These hot sauce kits provide everything you need to get started. 

What is in the hot sauce kit?

  • 1 Litre Symbiota glass jar
  • 1 Glass fermentation weight
  • 1 Silicone one-way air-lock lid for the best results
  • 1 Stainless steel band/ring for airlock lid (no rust!)
  • 1 Stainless seal (no rust)
  • 1 Pouch of Himalayan salt
  • 1 Pouch of Symbiota mild dried chili mix for several batches
  • 1 Pouch of Symbiota medium heat dried chili mix for several batches
  • 1 Pouch of Symbiota hot dried chili mix for several batches
  • Instructions, recipes and one-one support via email or phone 
Shipping

Shipping Costs:

Free shipping for orders over $150!

These are our current shipping charges below:

Auckland (Orewa to Pokeno) - $8
Auckland Waiheke Island (Waiheke can incur an extra charge for bulky items - our team will get in touch if needed - see below) - $20
North Island Urban - $9
North Island Rural - $11
South Island Urban - $11
South Island Rural - $16.50

We know there's nothing more exciting than your online order arriving on your doorstep as quickly as possible which is why we try our very best to process all orders on the day they are placed!

While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.

We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. These fees are not about making money but simply recouping the shipping costs particularly for larger items.

NZ Islands Courier Charges:

If you order with us and live on a NZ Island like Waiheke and Great Barrier etc our customer care team will contact you immediately to discuss freight charges/options.

We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. We therefore pay the courier fees ourselves however the fees to the Island communities have become so exorbitant we can't cover all of those costs and will discuss options.

Bulky Items:

Additional charges may also apply to bulky orderthat measure outside the normal courier package parameters. Our friendly customer care team will contact you right away if this is the case.

Processing Times:

All orders are processed during business hours (9 am – 5 pm Monday to Friday.) Orders made on weekends and public holidays will be processed the next business day.

While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.

Track and trace:

We work exclusively with NZ Couriers for delivery. Once your package has left our building and been scanned on board by the courier you will receive an automated email from us with your track and trace details so you can follow its progress.

Please note: queries for missing/lost items must be completed within 14 days of despatch and queries for damaged items within 7 days of delivery. If you do not lodge a query with us within these time frames, we will be unable to make a claim with NZ Couriers.

Stock Availability

Although we are a family owned and run business with finite resources we do try and stock a broad range of products in our store and warehouse. With over 115 brands and 6,000 products sometimes we rely on our supplier partners and their warehouses to access some stock. If we don’t have a product in stock when you order it, we will do everything we can to get it as fast as possible for you.

All of our suppliers (apart from one) are New Zealand based with their own warehouses and we receive deliveries from them a few times a week so if we don’t have it, we will get it quickly. Our team will always reach out to you if it’s not in current stock to ensure you know when it will arrive (mostly within 2-3 days).

Returns and Warranty

Returning an item:

Home Essentials makes returns easy by letting you return your purchase to us within 100 days for a full refund or exchange. All you have to do is get it back to us. Please note that for us to accept a return, the product just needs to be unopened, unused, undamaged and in the original packaging.

Change of mind:

If you receive your order and have a change of mind, you can return your purchase to us within 100 days (from the date of purchase) for a full refund or exchange.

Please note to accept a return, the products need to be unopened, unused, undamaged and in the original packaging. If your returned product does not meet these requirements, we contact you to discuss.

Arrange your return in 3 steps:

Step 1: Contact our friendly customer care team.

Step 2: Post your product back to us or drop it off at our
store. (Postage is not covered by Home Essentials).

Step 3: Once we receive your returned product, we will
process your refund within 24-48 hours.

Contact details:

Email – enquiry@homeessentials.co.nz

Phone – 09 218 7498

Address – Unit O, 18 Link Drive, Wairau Valley 0627

Damaged Package:

If your package arrives looking a bit worse for wear, please give us a call at 09 218 7498 within 48 hours of receiving your package. Our customer care team will organise a replacement for you right away. If your item was damaged in transit, please keep all the original packaging (including the courier bag/box).

Faulty Product / Warranty:

We make it a priority to quality-check all items when we are processing orders. We are sorry to hear that any of our customers receive a product that is faulty.

If you feel that your product is not working as it should or has a manufacturing defect, please call our customer services team to report the issue. The next step will be either to drop the product into our store or post it to us at Unit O, 18 Link Drive, Wairau Valley 0627.

When we receive the faulty product, we are required to send the product and/or photos of it to our suppliers for assessment. This is a condition under the manufacturer’s warranty.

All our suppliers are New Zealand-based suppliers so it will not take too long and we will always keep you updated on the process. Once the issue has been assessed and deemed to be a manufacturing fault by our suppliers, we will then contact you immediately and replace or refund the product.

If it is deemed to be faulty due to misuse, then we will contact you to discuss a suitable solution. Please note that the freight cost will be refunded if it is deemed a manufacturer’s fault however if it isn’t then we will ask you to cover the freight cost.

Dispatch Information

Store Pick Up Only – these products are particularly fragile and despite significant effort over the years to protect them when couriering we still encountered multiple breakages and therefore have chosen to no longer courier these items.

Ships 2-4 days – we pick these products up from our local suppliers twice a week and then send to you.

Ships 5-8 days – we order these products from our suppliers in Australia twice a week and then send to you on the same day they arrive in our store.

Special Order – This product is ordered as a one off with our European suppliers. They can take a few months to arrive. When you purchase we will be in touch with you within 24 hours to discuss.

Pre-Order - This product is currently out of stock or soon to be released by our supplier. Buying today will secure your order from our first delivery. We would usually expect these products to be in our store within 10-14 days. When you purchase we will be in touch with you within 24 hours to discuss.

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